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Customer Service
ORDERING
How do I place my order?
What methods of payments are accepted?
Do you offer discounts?
What do you charge for shipping?
Do you have blank order forms?
Do you have International Distributors?
SHIPPING, TRACKING & RETURNS
How do I change or track my order?
When will my order arrive?
What is your returns policy?
What do you charge for shipping?
MAILING LIST
How can I receive a catalog?
How can I be put on your mailing list?
How can I be put on your email list?
How can I be removed from your mailing list?
How can I be removed from your email list?
CONTACT US
How do I contact authors, editors, or customer service?
IF YOU ARE A COLLEGE PROFESSOR
How do I request an examination or desk copy of a text?
How do I place my order?
There are four easy ways to order Eye On Education's publications
1. Order by phone by calling 888-299-5350 9 am-5 pm EST
2. Order by Fax: Simply fax your order to 914-833-0761
3. Order by Internet: Place online orders at anytime by visiting our
Online Store
Order by Mail:
Send orders to:
Eye on Education
6 Depot Way West, Ste 106
Larchmont, NY 10538
If you have placed your order online, by phone or fax, we recommend that you do not send a confirming purchase order to avoid
the risk of duplicating your order.
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What methods of payments are accepted?
Visa, MasterCard, American Express and Discover credit cards or Purchase Order
Make Checks payable to: Eye On Education 6 Depot Way West, Suite 106 Larchmont, NY 10538
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Do you offer discounts?
Eye on Education offers discounts when purchasing multiple copies of the same title.
This is called our "Faculty Pack" and does not apply to combinations of more than one title.
10 – 24 copies = 5% discount
25-74 copies = 10% discount
75-99 copies = 15% discount
100-199 copies = 20% discount
More? Please call (888) 299-5350
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Do you have blank order forms?
Order Form
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Do you have International Distributors?
Canada
Teachers' Book Depository
18004 - 116 Ave
Edmonton AB
T5S 1L5 Canada
Phone: (780) 453-7092
Fax: (780) 451-3958
Website: http://www.teachersbookdepository.com/
Or
Intellectual Property
124 Portland Street
Toronto, ON
M8Y1B2 Canada
Phone: (416)503-2006/1 866 888 8861
Fax: (416)503-2925/1 888 847 4891
Website: http://www.intellectualproperty-books.com/catalog/top.asp
Australia & New Zealand
Australian Council for Educational Leaders-ACEL
PO Box 4268 Winmalee NSW 2777
Phone: 1800 680 559 (Australia) or 61 2 4751 7974 (International)
Fax: 1800 680 561 (Australia) or 61 2 9836 4420 (International)
Please email acel@pnc.com.au for more information
Southern Africa (Republic of South Africa, Namibia, Lesotho, Botswana & Zimbabwe)
Everybody’s Books
Highdale Road, 25 Glen Park, Glen Anil, R.S.A
PO Box 201321
Durban North 4016
KwaZulu Natal
South Africa
Phone: 031 5692229
Fax: 031 5692234
E-mail: warren@ebbooks.co.za
India
Books on Order
B-135 , Brotherhood Society
H - Block , Vikaspuri
New Delhi - 110018 , India
Phone: +91-11-28541813
Website: http://www.booksonorder.com/
Email: contact@booksonorder.com
Hong Kong
Academic & Professional Book Centre
4/F, Casey Aberdeen Centre, 20 Wong Chuk Hang Road, HK
Phone: (852) 2398 2191
Fax: (852) 2391 7430
Website: http://www.apbookshop.com/
Taiwan
Unifacmanu
4F 91 Ho-Ping East Road, Section 1, Taipei 10643, Taiwan R.O.C.
Phone: 886-2-23942749/886-2-23914280
Fax: 886-2-23943103/886-2-23222676
Website: http://www.unifacmanu.com.tw/
Email: winjoin@ms12.hinet.net
Contact person: M. C. Tsay Lin
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How do I change or track my order?
Contact Customer Care at 888-299-5350
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When will my order arrive?
Orders will take 5 to 10 business days depending on your geographical location.
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What is your returns policy?
General Returns Policy
Contact the Customer Service Department at 888-299-5350
Customers have 30 days from the date of invoice to return items in saleable condition.
Return freight charges are the responsibility of the customer.
Freight collect shipments will not be accepted.
For your protection, we recommend using a traceable shipping method or insured Parcel Post.
Software and CD merchandise are returnable only if unopened.
Nonreturnable Products:
Any Video-audio products which are opened, including software in the form of CD-ROMs and DVDs,
or purchases made on a nonreturnable basis are nonreturnable.
Returns Policy for bookstores
Returns require prior Written Permission. Books must be returned within 15 months of the original invoice date and in saleable condition.
A credit memo will be issued, unless the customer specifically requests a refund and there is
no outstanding debt balance with Eye On Education. After written approval has been received, please ship to:
Eye On Education
C/O P.S.S.C. 46 Development Road
Fitchburg, MA 01420
***If books are shipped to any other address they will be returned to you at your
expense and you will be charged a fee.
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What do you charge for shipping?
Eye On Education ships orders UPS Ground unless otherwise specified.
Resellers will be charged handling on all orders shipped by other methods.
For an additional charge Eye On Education does have expedited shipping available.
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