This book helps teachers, principals, superintendents, and all educators develop a repertoire of tools and skills for comfortable and effective interaction with parents. It shows you how to deal with the parent who is bossy, volatile, argumentative, aggressive, or maybe the worst - apathetic. It provides specific phrases to use with parents to help you avoid using "trigger" words which unintentionally make matters worse. It will show you how to deliver bad news to good parents, how to build positive credibility to all types of parents, and how to foster the kind of parent involvement which leads to student success.
CONTENTS
- About the Authors - Preface - Describing Today's Parents - What is Wrong With These Parents, Anyway? - Building Credibility - Everyone Wants to Associate with a Winner - Positive Communication with Parents - An Ounce of Prevention - Listen, Learn, and Cultivate - Never Let Them See You Sweat - What if the Parent is Right? - The Best Way to Get in the Last Word - Do You Feel Defensive? If So, Something is Wrong - Delivering Bad News - Hey, I'm Just the Messenger - But, I Did Get a Good Deal . . . Examining the Car Salesman - What if They Use the "F" Word . . . Fair? - Focus on the Future - Understanding Parental Involvement - Increasing Parental Involvement with School - Increasing Parental Involvement At Home - Parting Thoughts - References
